Refund policy
Return & Refund Policy — 404 PADEL
At 404 PADEL, we want you to love your purchase. If you need to make a return, please review our policy below:
1. Store Credit & Returns
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Store Credit Only: All approved returns will be issued as store credit. We do not offer cash refunds or direct refunds to original payment methods.
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Return Window: Returned items must be postmarked/mailed within 7 days of the initial purchase date.
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Shipping Costs: The customer is responsible for all return shipping costs.
2. Item Condition Requirements
To be eligible for a return, items must meet the following strict standards:
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Must have all original tags still attached.
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Must be unworn, unwashed, and undamaged.
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Items with deodorant stains, makeup marks, odors (perfume, smoke, etc.), or any visible wear/damage will not be accepted.
3. Final Sale Items
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No Returns or Exchanges: All sale items, discounted products, and gift cards are final sale. They cannot be returned, exchanged, or redeemed for store credit.
4. Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.
5. Approval & Store Credit Process
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Once we receive and inspect your returned item, we will notify you whether your return has been approved.
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If approved, your store credit will automatically be sent to your email confirmation.
Feel free to adjust any specific contact email or shipping address details at the bottom of the page if needed for your store!